Terms of Service

§1. General Provisions

These Terms of Service ("Terms") govern the use of the EasyDeploy website, contact forms, the waitlist, the demo / early access programme, and EasyDeploy services provided electronically, including services offered in a Software as a Service (SaaS) model.

The service provider is Łukasz Tomalczyk, conducting business activity under his own name, based in Mysłowice, Tax ID (NIP): 2220792369, hereinafter referred to as the "Provider" or "EasyDeploy".

Business address / address for correspondence: [to be completed].

The Terms are made available free of charge on the EasyDeploy website in a form that allows them to be obtained, reproduced, and stored.

Use of the services covered by these Terms requires reading and accepting them in cases where EasyDeploy provides an acceptance mechanism, or where a contract is concluded by registering an account, placing an order, activating access, or starting to use the Service.

The Terms apply accordingly to:

• use of the EasyDeploy website,
• use of contact forms and waitlist sign-ups,
• obtaining access to the demo, beta, or early access programme,
• use of a user account and administration panel,
• use of EasyDeploy free and paid plans.

The processing of personal data is governed by the Privacy Policy, and the use of cookies is governed by the Cookie Policy.

If in connection with a particular service, plan, or deployment the parties enter into additional documents — in particular an order, offer, Data Processing Agreement, or Enterprise deployment terms — those documents take precedence over the Terms to the extent they govern a matter differently.

§2. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• EasyDeploy / Service — digital services and applications provided by the Provider, in particular solutions related to certificate management, deployment configuration tokenization, automation, integrations, monitoring, auditing, security, and other features described on the website or in the offer.
• Website — the EasyDeploy website available at the domain easydeploy.pl and its subpages.
• User — a natural person, legal entity, or organisational unit using the Website or Service.
• Business User — a User who is an entrepreneur within the meaning of applicable law and uses the Service in connection with their business or professional activity.
• Account — an individual user account created in the EasyDeploy system.
• Panel — the interface that enables the use of Service features and the management of the Account, team, plan, configuration, and other settings.
• Free Plan — a no-charge access plan to the Service as listed in the current pricing or offer.
• Paid Plan — a paid access plan to the Service as listed in the current pricing, offer, order, or individual agreements between the parties.
• Pricing — current information about plans, features, and fees published by the Provider on the Website or provided in an offer.
• Demo / Early Access / Beta — limited, trial, or pre-production access to all or part of the Service provided by the Provider under the terms set out in the Terms, Pricing, offer, or separate communication.
• DPA — a separate data processing agreement concluded where required by the nature of the use of the Service.
• SLA — a separate document or terms specifying the level of Service availability, support, or response time.
• Business Day — a day from Monday to Friday, excluding public holidays in Poland.

§3. Nature and Scope of the Service

EasyDeploy is provided in a SaaS model, i.e., as a service delivered via the Internet, without transferring ownership of the software or infrastructure to the User.

The functional scope of the Service depends on:

• the selected plan,
• the current stage of product development,
• the deployment environment,
• any individual agreements between the parties.

The Provider may make certain features available in:

• demonstration mode,
• test mode,
• beta,
• early access,
• limited invite-only access.

The Provider reserves the right to develop, modify, add, remove, or replace features of the Service, provided this does not infringe on the User's acquired rights under existing contractual provisions.

Information published on the Website, in marketing materials, documentation, offers, or Pricing is informational in nature. For Paid Plans, the binding scope of the Service may also arise from an order, plan activation, offer, SLA, or separate agreements between the parties.

§4. Use of the Website, Forms, and Waitlist

Users may use the Website, contact forms, and waitlist sign-up forms in accordance with their intended purpose.

Users must provide information that is accurate, current, and not misleading.

It is prohibited to submit through forms:

• unlawful content,
• content that infringes the rights of third parties,
• spam,
• content containing malicious software,
• content that may disrupt the operation of the Website or the Provider's systems.

Signing up for the waitlist, expressing interest in a demo, or contacting EasyDeploy does not automatically constitute the conclusion of a service agreement or a guarantee of access by a specific date.

The Provider may contact the User in order to:

• confirm the submission,
• offer a demo,
• provide information about the product launch,
• clarify technical or business requirements,
• present an offer for an appropriate plan.

The Provider may refuse to grant access to the demo, beta, or early access without providing a reason, in particular for organisational, security, technical reasons, or due to a limited number of available slots.

§5. Registration and Account

Use of certain EasyDeploy features may require creating an Account.

An Account may be:

• created independently by the User,
• activated by the Provider,
• created in connection with obtaining access to the demo, early access, free plan, or paid plan.

The User is obliged to:

• provide accurate and current data,
• update data if it changes,
• protect their Account credentials,
• not share the Account with unauthorised persons.

The User is responsible for actions taken using their Account, unless they can demonstrate that the Account was used by a third party without their fault.

The Provider may require verification of an email address, business status, billing information, or other information necessary for activating or maintaining access to certain features.

The Provider may refuse to create an Account or activate access if:

• the data provided is inaccurate or incomplete,
• there is a justified risk of a security breach,
• the User has previously violated the Terms,
• required by law or internal security procedures.

§6. Plans, Access, and Contract Formation

EasyDeploy may be made available under various plans, including in particular:

• Free Plan,
• Paid Plan,
• demo / beta / early access,
• Enterprise plan or deployment under individual terms.

Current plan names, limits, features, and prices are set out in the Pricing, offer, or individual agreements between the parties.

The Free Plan:

• may be provided free of charge,
• may have functional, technical, quantitative, or organisational limits,
• may not require payment details,
• does not automatically convert into a Paid Plan unless explicitly stated otherwise.

Paid Plans are available exclusively to Business Users, unless the Provider explicitly decides otherwise.

By placing an order for a Paid Plan, the User declares that they:

• are acting as a Business User,
• are entering into the agreement in connection with their business or professional activity,
• are authorised to act on behalf of the entity they represent, if acting for such an entity.

A contract for the use of:

• forms, contact, or the waitlist — is concluded at the moment the User successfully submits their data,
• demo / beta / early access — is concluded at the moment the Provider grants the User access,
• the Free Plan — is concluded at the moment of access activation or Account creation,
• a Paid Plan — is concluded at the moment the order is successfully placed and accepted by the Provider; if advance payment is required, no earlier than after the payment is successfully authorised or settled,
• an Enterprise deployment — is concluded in accordance with a separate order, offer, or agreement.

The Provider may make activation of a Paid or Enterprise Plan conditional on verification of the User's data, acceptance of an offer, signing a DPA, agreeing on deployment terms, or meeting technical requirements.

§7. Pricing, Payments, and Subscriptions

Prices for Paid Plans are set out in the current Pricing or individual offer.

Unless explicitly stated otherwise, prices are quoted as net prices and are subject to applicable VAT in accordance with applicable law.

Payments for a Paid Plan may be made:

• on a recurring basis in a subscription model,
• in advance for a given billing period,
• via an external payment operator,
• by invoice or under individual terms for Enterprise plans.

The billing period may be monthly, annual, or otherwise, in accordance with the Pricing, offer, or order.

If a Paid Plan operates on an auto-renewal basis, the subscription renews automatically for the next billing period unless the User effectively cancels it before the start of the next period.

The User authorises the payment operator or the Provider — depending on the payment model — to charge fees for subsequent billing periods if the User has selected the auto-renewal model.

Invoices may be issued and delivered electronically to the billing details provided by the User.

Plan changes:

• upgrades may be billed on a pro-rata basis or take effect immediately, in accordance with the Pricing or communication at the time of the order,
• downgrades generally take effect from the next billing period, unless the Provider explicitly decides otherwise.

Unless mandatory law or an individual offer provides otherwise, fees paid for a billing period already commenced are non-refundable.

In the event of a failed payment, reversed authorisation, insufficient funds, or late payment, the Provider may:

• retry the payment,
• request the User to settle the outstanding amount,
• restrict certain Service features,
• suspend the Account or access to the Service,
• terminate the agreement in accordance with the Terms.

Access to the Service may be restored after the outstanding balance is settled, provided the agreement has not been definitively terminated or the Account deleted beforehand.

The Provider may change the prices of Paid Plans for the future. Users will be notified of material price changes with appropriate notice, and the change will not apply to already-paid billing periods.

A User who does not accept the new price of a Paid Plan may discontinue use of the plan before the change takes effect.

§8. Demo, Beta, and Early Access

Access to demo, beta, or early access may be:

• limited in time,
• limited in functionality,
• limited in number or organisationally,
• granted only to selected Users.

Features made available under demo, beta, or early access may contain bugs, operate unstably, be subject to change, or be withdrawn without continuity.

Unless explicitly stated otherwise in an offer, SLA, or separate communication, demo, beta, and early access:

• are not covered by a guaranteed SLA,
• may not ensure full compatibility,
• may not be intended for production use.

The Provider may at any time terminate the demo, beta, or early access programme or change its terms.

§9. Support, Maintenance, and Availability

The Provider provides support to the extent corresponding to the selected plan, current offer, Pricing, documentation, or individual agreements between the parties.

The scope of support may vary depending on the plan, in particular with regard to:

• the support channel,
• support hours,
• ticket prioritisation,
• guaranteed response time,
• whether an SLA applies or not.

• Technical tickets may be submitted to [email protected] or through another indicated support channel.
• Commercial and organisational matters may be directed to [email protected].
• Privacy and personal data matters may be directed to [email protected].

The Provider is entitled to carry out maintenance, development, security, or migration work that may temporarily limit the availability of all or part of the Service.

Where possible, the Provider will give advance notice of planned work that may materially affect Service availability.

§10. Technical Requirements

To use the Website and Service, the following are required:

• a device with Internet access,
• an up-to-date web browser or other software required to use a specific feature,
• an active email address,
• for selected integrations — compliance with additional technical requirements specified in the documentation.

The Provider is not responsible for limitations or malfunctions resulting from:

• the User's failure to meet technical requirements,
• incorrect configuration on the User's side,
• failures on the part of service providers used by the User,
• unauthorised modifications to the User's environment.

§11. Acceptable Use and Prohibited Activities

Users must use the Website and Service in compliance with the law, these Terms, good practice, and their intended purpose.

The following are prohibited in particular:

• using the Service in a manner that violates the law, the rights of third parties, or system security,
• circumventing technical limits, access controls, authorisation mechanisms, or safeguards,
• attempting to gain unauthorised access to data, accounts, APIs, infrastructure, or environments of other Users,
• distributing spam, malware, or code that may disrupt the Service,
• using the Service to conduct load testing, security testing, or penetration testing without the prior consent of the Provider,
• reverse engineering, decompiling, copying, modifying, or creating derivative works from the Service beyond the scope permitted by mandatory law,
• using the Service in a manner that may place an excessive burden on the infrastructure or negatively affect other Users.

Users are responsible for content, configurations, data, integrations, and actions performed within their Account, and for ensuring that their use complies with the law and their own organisational obligations.

§12. User Data, Personal Data, and DPA

Personal data of Users is processed in accordance with the EasyDeploy Privacy Policy.

If in connection with use of the Service the User entrusts the Provider with the processing of personal data, the parties will enter into a separate data processing agreement (DPA) where required by law or by the nature of the use of the Service.

The User is responsible for ensuring that data they enter into the Service or provide to the Provider:

• has been collected and processed in accordance with the law,
• may be legally used within the given process or integration,
• does not infringe the rights of third parties.

The Provider may process technical, operational, diagnostic data, logs, and metadata related to use of the Service for the purposes of ensuring operation, security, support, product development, and billing, in accordance with the Privacy Policy and applicable law.

Unless a separate offer, DPA, retention policy, or agreements between the parties state otherwise, after use of the Service ends, data may be retained for the period necessary to:

• fulfil legal obligations,
• establish, pursue, or defend claims,
• perform technical operations related to access termination, backup retention, or security.

§13. Intellectual Property Rights

All rights to the Website, Service, software, documentation, interfaces, databases, graphic materials, names, marks, and other elements of EasyDeploy belong to the Provider or authorised third parties.

Use of the Service does not constitute the acquisition by the User of any intellectual property rights in EasyDeploy.

Under the applicable agreement, the User obtains a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Service solely for their own internal purposes and in accordance with the Terms, Pricing, offer, and documentation.

The User retains rights to their own data, content, and materials entered into the Service, subject to the Provider's right to process them to the extent necessary for the provision of the Service, support, security, and performance of the agreement.

If the User provides the Provider with suggestions, comments, development ideas, or feedback about EasyDeploy, the Provider may use them free of charge, without territorial or time restrictions, for the purpose of product development, provided this does not violate mandatory law.

§14. Liability

The Service, in particular in respect of demo, beta, early access, and the Free Plan, may be provided on an "as is" basis, i.e., in its current functional and technical state.

The Provider takes due care to ensure the Website and Service operate correctly, but does not guarantee that they will be free from all errors, interruptions, or limitations, especially if these result from:

• force majeure,
• actions or omissions of third parties,
• infrastructure or configuration on the User's side,
• planned maintenance work,
• security incidents requiring urgent action.

In relations with Business Users, to the maximum extent permitted by law:

• the Provider is not liable for loss of profits, indirect damages, loss of reputation, lost revenue, lost data, or damage resulting from interruptions on the part of the User or their service providers,
• the total liability of the Provider to a given Business User for all claims relating to the Service is limited to the amount of fees actually paid by that Business User to the Provider in the 12 months preceding the event giving rise to the claim.

Liability limitations do not apply to the extent that they cannot be excluded or limited under mandatory law, in particular in the case of damage caused intentionally.

Users are liable to the Provider for damage caused by breach of the Terms, unlawful use of the Service, or infringement of third-party rights.

§15. Suspension of Access and Termination

The Provider may suspend an Account or access to all or part of the Service with immediate effect if:

• the User violates the Terms,
• the User uses the Service unlawfully or in a manner that threatens security,
• the User has not settled outstanding fees,
• the data provided by the User is inaccurate or misleading,
• required by security, legal, or organisational considerations.

Where possible, the Provider will inform the User of the reason for suspension and how to remedy it, unless doing so would be inadvisable, impossible, or contrary to security or legal requirements.

The User may terminate use of:

• the Free Plan — at any time by ceasing use or deleting their Account,
• a Paid Plan — by cancelling the subscription or submitting a notice of resignation; as a rule, access continues until the end of the paid billing period,
• demo / early access — in accordance with the terms under which it was granted, or by ceasing use.

The Provider may terminate the agreement with immediate effect in the event of a material breach of the Terms by the User.

Termination or expiry of the agreement does not affect:

• the obligation to pay amounts due before its termination,
• provisions relating to liability, personal data, intellectual property, and claims,
• the technical period necessary for terminating access, settlement, data retention, or deletion in accordance with applicable policies.

§16. Complaints and Contact

Users may submit complaints regarding the operation of the Website, Service, billing, or other matters covered by the Terms.

A complaint should contain at least:

• information identifying the User,
• a description of the problem,
• where possible, the date of its occurrence,
• the User's request.

Complaints may be submitted:

• for technical matters — to [email protected],
• for commercial and organisational matters — to [email protected],
• for privacy and personal data matters — to [email protected].

The Provider will handle the complaint within a reasonable time, no longer than 14 Business Days, unless the nature of the matter requires more time; in such a case the Provider will inform the User of the reason for the extension.

This section does not preclude other support channels or complaint procedures provided for a given plan, SLA, or Enterprise agreement.

§17. Amendments to the Terms and Service

The Provider may amend the Terms for good cause, in particular in the event of:

• changes in applicable law,
• changes to the business model or offer,
• development, modification, or withdrawal of Service features,
• changes to payment operators, technical, or organisational tools,
• the need to clarify provisions of the Terms.

Users will be notified of material amendments to the Terms with appropriate advance notice, at minimum by publication of the new version on the Website, and for Users with an Account or active subscription — also by email or a notification in the Panel, if such a channel is available.

Amendments to the Terms do not affect rights acquired before the date they take effect.

If a User does not accept amendments to the Terms relating to a Paid Plan, they may terminate use of the Service before the amendments take effect, in accordance with the terms set out in the Terms or individual agreement.

§18. Final Provisions

The law applicable to the Terms and agreements concluded under them is Polish law, subject to mandatory applicable provisions of law.

Matters not covered by the Terms are governed by the applicable provisions of Polish law.

If any provision of the Terms proves to be invalid, ineffective, or unenforceable, the remaining provisions remain in force.

The Terms enter into force on the date of publication.